About the Organization
CLASP serves at the epicenter of collaborative, ambitious efforts to mitigate climate change and expand clean energy access through appliance efficiency. Our mission is to improve the energy and environmental performance of the appliances & equipment we use every day, accelerating our transition to a more sustainable world. Energy-efficient appliances are one of the most cost-effective methods for mitigating climate change. They save money for governments and consumers alike, reduce peak energy demand, and bolster economic and energy security. We work hand-in-hand with governments, experts, industry, consumers, donor organizations and others to accelerate adoption of the highest-quality, lowest resource-intensive appliances possible.
CLASP has worked in more than 100 countries since our inception in 1999. We are headquartered in Washington, DC, with teams in Europe, Kenya, India, China, and Indonesia. We are mission-driven and committed to a culture of diversity, transparency, collaboration, and impact. See our Team Page to learn more about us.
About the Role - Operations and Business Systems Lead
The Operations and Business Systems Lead is the organization's primary team member focused on establishing effective business functions and operations, refining, and improving processes and procedures, keeping accurate records, maintaining compliance with business and personnel requirements, and ensuring overall operational effectiveness.
The Lead will be a detail-oriented, self-starter with an impeccable ability to manage and organize complex projects. To be candid, this is demanding work, but if you’re up to the challenge you will grow in ways that you couldn’t have imagined at this point in your career.
This position reports to the Chief Operating Officer and partners with internal teams and external partners to achieve finance, operations, admin, and HR/talent goals. Several backgrounds could serve you well in this role, including previous experience leading operations and overseeing its various associated functions (finance, HR, IT, etc.).
Your responsibilities will include
Operations - Provide support to the Chief Operating Officer with organizational policy updates, enhancing strategic business processes, and creating standard operating procedures. - Maintain and develop relationships with external consultants, partners, and other operations stakeholders. - Liaise with building management for office infrastructure needs. - Dive into the nitty-gritty of organizational management by overseeing research on best practices and making recommendations on new policies. - Create systems and clear communication lines to ensure policies and procedures are communicated, and questions are addressed. - Handle organization’s daily operating needs including, but not limited to maintaining and upkeep of office equipment, furniture, office supplies, organize repairs and upgrades, follow through on maintenance agreements and contracts. Human Resources - Collaborate with HR consultants on employee transitions, onboarding, and additional HR-related issues. - Complete Form I-9, verify documentation, maintain documentation and enter information in e-Verify. Information Technology - Create and manage internal technology training curriculum, including delivering periodic staff trainings to ensure efficient use across programs/teams. - Lead implementation of new technology systems and platforms. - Manage relationships with external IT vendors and partners. Business Systems - Provide technology systems and software support for the contract and procurement function; ensure appropriate linkages between systems. - Partners with the Contracts Manager to improve internal processes and provide training to staff on contract management. - Create, update and maintain contract systems, documents, and processes to support the contract management that aligns to local, state, and federal/country requirements and regulations. - Evaluate the efficiency of current business procedures according to organizational objectives and develop and apply improvements.
Who you are:
Ability to get things done: You are solutions-oriented, a problem-solver looking for the best solution to whatever challenge you're confronted with. You don't wait for instruction. Instead, you proactively look for ways to offer support and be of use. You are a master organizer and planner and consistently look ahead and anticipate needs before they arise.
Resourceful and Adaptable: You're at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many essential responsibilities at once, and you're rigorous about prioritizing.
A Team Player: You can work on any project with any team. Not because you know everything, because you love working on teams, and you are the one who always puts it on themselves to see their team succeed. You're not afraid to ask questions.
Flexible: You can manage a diverse set of team needs and aren't afraid to step outside your job description or comfort zone to help the team reach its goals. You're comfortable with shifting schedules and don't expect every day to go "as planned."
High Integrity: You will be asked to make sensitive and critical judgment calls, and as such, you are known for your integrity; you take that reputation seriously. You always choose to make the right decision versus the easy decision. You know what information is sensitive, and you will protect it accordingly.
Emotionally Intelligent: You are self-aware and perceptive. You nurture relationships and can work and communicate well with all kinds of people. You are optimistic, empathetic, flexible, curious, and well-respected by all who work with you, irrespective of title. You are able to handle stressful situations professionally.
What You'll Need:
Compensation and Location
CLASP provides its employees with a competitive salary that is benchmarked annually with other non-profit organizations in the DC metropolitan area. CLASP also provides a comprehensive benefits package, including fully paid health insurance for individuals and competitive rates for families/dependents, unlimited leave and all federal holidays, an impressive match of employee contributions to the 403b retirement plan, and a collegial office environment that supports professional development, wellness, and flexible telecommuting options.
Compensation for this role starts at $70K and can increase based on the candidate’s level of experience. Internally, this role is at the Senior Associate seniority level.
The Operations and Business Systems Lead will work in CLASP’s DC office and will work collaboratively with CLASP team members in Europe, Africa, Latin America, and Asia. This will sometimes require working early mornings or late nights, to accommodate time differences.
The Application Process
CLASP has engaged Equitable Hiring Group to support this hiring process. To apply, please complete the short form here: https://equitablehiringgroup.applytojob.com/apply/S0sV5jsSOU/Operations-And-Business-Systems-Lead
Individuals who apply by Wednesday, September 8th will be given priority; applications will be reviewed on a rolling basis after that date until the position is filled.
When you apply, please remove the names of your undergraduate and graduate schools from your resume. There is no need to reformat your resume, but simplify it to “B.A. Economics,” for example. This “bias blind” process is aimed at opening this opportunity to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school). This evaluation process will follow best practices shown to reduce bias in decision making and may be different from other application processes you have experienced.
The overall evaluation process will follow this anticipated timeline:
Early September: Selected candidates asked to complete short answer questions Mid-September: Video interview with CLASP Staff Late September: Finalist candidates will be asked to complete a timed trial assignment Early October: Finalists will participate in a multi-team member group interview via video conference. (*due to COVID-19, we will be conducting all interviews via video for the near future). Candidate references will also be checked at this step Mid-October: Offer extended
If you have any questions about the opportunity, please feel free to email email@example.com.
Please apply here : https://equitablehiringgroup.applytojob.com/apply/S0sV5jsSOU/Operations-And-Business-Systems-Lead